Frequently Asked Questions

Booking a stay for your pet is simple! Just search for a location near you, fill in the necessary details about your pet, and confirm your booking—all through our platform. No need to visit or call individual boarding providers.

We primarily work with pet boarding providers that cater to cats and dogs. However, some locations may offer services for other types of pets like rabbits or birds. Please check with the specific provider for details.

Yes, many of our partner locations allow pet owners to visit the facilities before booking. We recommend checking the specific provider’s details for more information about visits.

We recommend bringing any essential items your pet may need, such as their favorite toys, bedding, or special dietary food. Each boarding location may have its own requirements, so please review their guidelines before your pet’s stay.

Yes, all our partner boarding providers ensure that pets are under constant supervision by trained staff. This ensures your pet's safety and well-being throughout their stay.

We partner with trusted boarding providers who maintain high standards of safety and cleanliness. All locations follow strict guidelines to ensure a secure environment for your pet.

Yes, some of our partners offer additional services such as grooming or vet visits. These services can often be added during the booking process or arranged directly with the provider.

To cancel or modify a booking, simply log in to your Paws Stay account, navigate to your bookings, and select the option to cancel or change your reservation. Please note that each provider may have its own cancellation policy.

Some of our partners offer discounts for long-term stays or when booking for multiple pets. We recommend checking with the boarding provider for any available offers.

We accommodate pets with special dietary or medical requirements. You can provide the necessary information during the booking process, and the boarding provider will ensure that your pet’s needs are met.